STANDARD TERMS AND CONDITIONS OF SALE
Vperfectcs Odoo Apps Refund Policy:
- We understand that purchasing apps for your business is an important decision. If you find that a module you have purchased is lacking a feature that was advertised on the app description page, you may file a refund claim within 15 days of the purchase date.
- The client explicitly waives its own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid, any derogation must be expressly agreed to in advance in writing.
- Our invoices are payable within 21 working days, unless another payment time frame is indicated on either the invoice or the order. In the event of non-payment by the due date, My Company reserves the right to request a fixed interest payment amounting to 10% of the sum remaining due. My Company will be authorised to suspend any provision of services without prior warning in the event of late payment.
- If a payment is still outstanding more than sixty (60) days after the due payment date, My Company reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the client.
- Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the client to the tax authorities. Under no circumstances can My Company become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to My Company in its entirety and does not include any costs relating to the legislation of the country in which the client is located.
- My Company undertakes to do its best to supply performance services in due time in accordance with the agreed time frames. However, none of its obligations can be considered as being an obligation to achieve results. My Company cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.
- All our contractual relations will be governed exclusively by India law.
To begin the refund process, please raise a ticket detailing the missing feature. Our team will thoroughly review and determine if the claim is valid. If approved, we will initiate the refund request, which may take 7-10 days to process.